CARE & SHIPPING

Essex Mama

CARE & SHIPPING

PRODUCTION

Your carefully selected items are made to order, therefore please allow up to 14 working days for delivery, although we will always endeavour to get your purchases to you as quickly as possible. Should you have an urgent request, please get in contact BEFORE placing your order to ensure we can meet your needs.

We are a small business & run by one woman, we shall always try to meet your every request but sometimes it may not feasible. Do always ask, we love a project.

PRODUCT CARE

We recommend washing on a delicate cycle at 30 degrees as it will not only provide the kindest care for your garments, but is kinder to the environment. 

Warm iron on reverse at all times. Do iron the reverse of your print to ensure it looks its very best as wrinkles sometimes occur. 

Please endeavour to wash any flock printed items inside out where possible to preserve the flock print.

Items with Patches - please wash inside out on a delicate 30 degree cycle.

DELIVERY

We use Royal Mail Second Class Service to ship your items to you, therefore please allow a 3-5 working day turn around. 

United Kingdom Delivery £3.95

International Standard Air Mail Delivery £10.00

RETURNS

RETURNS POLICY

In the rare case that you should find your item to be faulty, please let us know using the 'Contact' form on the website. We will do our best to sort the issue as quickly as possible.

All SALE/DISCONTINUED items are non-returnable. 

Please refer to the Size Guide on the website prior to ordering. As items are made to order, it may not always be possible to exchange your product choice - exchanges will be at our discretion & you will be responsible for all postage costs (to return & resend the item).

WE DO NOT OFFER REFUNDS.

Refunds will ONLY be issued for faulty items.

Any exchanges or authorised returns must be within 14 days of receipt.

Please use the 'Size Guide' on the website for all garments. For Children's items, if in doubt, size up! Growing space will always be filled!

PLEASE NOTE  - Varsity tees/Custom designs with names/personalisation or special order garments cannot be returned. Please use the contact form if you are unsure of anything before you order such items.